This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.Lombardtree.co.uk (the “Site”).

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We also obtain “Contact Information” about you when you use our website, contact us by telephone or visit us in person, for example, when you contact us about boarding one of your pets. We will also collect information about your pets (such as name, gender, medications, ailments, age, breed, and additional services required) which allows us to suitably look after them and to contact a nominated Veterinary Practice if required.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Personal Information that we collect generally to:

Communicate with you or any alternative contacts via email or telephone.

We use the Device Information that we collect to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

3. SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.

We will never sell or rent your details to third parties such as marketing companies or share them with any other interested third parties.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. DATA RETENTION

The exception to the above being complying with our legal and contractual obligations such as tax and accounting, for example, where we are required by law to keep a record of all customer invoices raised for a period of seven years.

We review our retention periods for personal information on a regular basis.

6. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

7. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@lombardtree.co.uk or by mail using the details provided below:

Lombard Tree Cattery, Hanley Swan, Worcester. WR8 0EJ, UK